Resources

A collection of materials to give you a better understanding of our customers' experiences and to share our knowledge of table yield management. See how Table Games Yield Management (TYM) can help your operation become more profitable and increase player enjoyment.

Table Games Yield Management at Crown Casino: A Success Story

In this article, Crown’s Executive General Manager of Table Games, Sean McCreery and Business Improvement Manager, David Croft share their knowledge on how Crown applied yield management technology to improve table games performance and enhance the customer experience.

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Table Games Yield Management at Fallsview Casino: A Success Story

This article summarizes the content of a 1 hour webinar hosted by Tangam featuring Mr. Shane Lett, Senior Manager of Growth and Development at Fallsview Casino Resort in Niagara Falls, Canada. Mr. Lett shares how Fallsview Casino optimized table game spread, staffing, and dynamic table minimums with Tangam’s Table Games Yield Management (TYM) system.

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Table Games Yield Management at Great Blue Heron Casino: A Success Story

This document is adapted from a one hour webinar conference that explores how the Great Blue Heron casino implemented a new approach of table spreads and betting minimums based on analytics and actual player behaviours, instead of traditional practices and anecdotal opinion. The results were a remarkable improvement in hold from 17% to 20% and increase in Win by 7.2%. The webinar was hosted by Tangam Systems and featured guest speaker Peter Klugsberger, the Executive Director of Table Games at GBH.

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Customer Feedback

"TYM assisted in delivering both revenue growth and labour efficiencies by helping to ensure the best possible game occupancy and availability for valued patrons."

Sean McCreery

Executive General Manager of Table Games

Crown Casino Melbourne

"TYM is producing results more quickly than anticipated, and is definitely helping to improve our game spread and table limits."

John Stamatakos

Executive Director of Table Games Operations

Fallsview Casino Resort

"By using TYM, we saw a 10% increase in the bottom line, while increasing drop and hold percentage. We estimate about $30,000 per month in payroll savings from improved labor allocation. TYM cuts through the uncertainty and gives us the correct answers, whether it’s on a minute-by-minute basis or in a monthly summary."

Lance Young

Director of Table Games

The Meadows Racetrack & Casino